contact us
Get in touch
Email is the fastest way to reach us. We aim to reply to every message within one working day.
support hours
Monday to Friday, 9:00–17:00
how we work
We operate as a remote, online-only service. Requests sent outside support hours are answered on the next working day.
What do you need?
- Need help with something? Use the assistance request form — it gives us the details we need up front.
- Applying for a job? See our open roles and apply from the careers page.
- Question about your information? Email us and we'll respond — see the privacy policy for details.
Please never include passwords, full card or bank details, or government identification numbers in an email to us. We will never ask for them.