about us
A small remote team, doing the unglamorous work well
We keep our claims to what we can actually deliver: careful, responsive online assistance and honest problem assessment.
What we do
We are a remote support service. We handle administrative work, answer customer enquiries on behalf of businesses, help people troubleshoot everyday computer and account problems, and assess technical or operational problems to identify likely causes and sensible next steps.
Where we operate
We work entirely online, so we can support customers wherever they are, as long as we share enough working hours to communicate comfortably. Our published support hours are Monday to Friday, 9:00–17:00.
Who we serve
Individuals who need a hand with an online problem or with day-to-day admin, and small businesses and sole traders who need back-office support or someone reliable answering their customers.
How we approach the work
We ask questions before we act, we explain things in plain language rather than jargon, and we tell you when a problem needs a licensed or specialist professional instead of guessing. If we cannot help, we say so.
Confidentiality
We only ask for the information we need to carry out the work you have requested, we do not share it with anyone outside our team without your instruction, and we never ask for passwords, banking credentials or government identification numbers. Full details are in our privacy policy.
An important clarification
The word "diagnosis" in our name refers to technical and business problem diagnosis only. We are not a licensed healthcare provider, we do not employ clinicians, and nothing on this website is medical advice. If you have a health concern, please contact a qualified medical professional.